A quality improvement cycle can typically be defined into the four steps of Plan, Do, Check and Act
Plan – the change
- This can include:
- selection of the change or identification of the need to implement change
- reflection on and interpretation of relevant information concerning the existing process – this should be drawn from as wide a range of sources as possible and include information from clients and stakeholders
- definition of the current process and the opportunities for improvement
- planning of how you will monitor the progress and the effectiveness of the change
- documentation of your goals and objectives – what improvements/changes do you expect to see?
- Ask questions such as:
- What data indicates a change is required?
- What change is to be made?
- How do you know the planned change is appropriate? What other alternatives are there?
- What sequence of steps is needed to implement this change?
- Who will be responsible for carrying our each step?
- Who will need to be consulted?
- Who will the change affect?
- How long will the change take? How long will each step take?
- How will you know you have completed each step?
- How will you monitor the change’s effectiveness and the benefits of the change?
- How will you monitor and track the progress of the change?
- How will you collect, review and act on information?
- What will you do about unexpected problems?
Do – implement the change
- carry out the change or new practice
- document the activities of implementation
Check – monitor and review the change
- This can include:
- monitoring the progress and effectiveness of the change according to your plan
- recording of observations and results (planned and unexpected) in comparison with the original data or the project goals, measures and objectives
- studying the results – what did you achieve?/ what did you learn?
- Checking can go on continuously throughout the whole improvement cycle.
- Plan your ‘Approach’ to Quality Assurance
- Monitor the ‘Deployment’
- Assess the ‘Results’
- Implement the ‘Improvement’ phase
We help you
- Determine the needs and expectations of customers and other interested parties.
- Establish policies, objectives and a work environment necessary to motivate the organization to satisfy these needs.
- Design, resource and manage a system of interconnected processes necessary to implement the policy and attain the objectives.
- Measure and analyse the adequacy, efficiency and effectiveness of each process in fulfilling its purpose and objectives.
- Pursue the continual improvement of the system from an objective evaluation of its performance.
With setting up Key Policies, Objectives, Impacts and Key Performance Indicators (KPI’s) or evaluating the developed QMS, your documents and related records.
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